UPDATE: Nov 14, 2023:
So You Won Something! Congratulations!! …Now What?
*Some* prizes need to be picked up at Main Reception at 25 Dockside Drive (Queens Quay and Lower Jarvis).
What prizes need to be picked up? Some gift cards, and larger prizes.
What prizes will be mailed? Only cheque’s and they can take up to 3-5 weeks to arrive.
Pick-up hours are 9:00am – 4:30pm, Monday-Friday.
*Please note: You will be contacted within 1-2 days of winning by our Promotions Department on how you will claim your prize. Please do not arrive to our office unless you have first spoken via email or by phone with someone from the Promotions Department first for further instruction.
What should I bring?
Any form of government issued photo id.
Can My Friend/Lover/Mother/Brother Pick Up My Prize?
Someone else can pick up your prize as long as they have a photocopy of your ID, and a note from you allowing them to collect your prize. Call promotions to set up the pick up before you send someone at 416-479-7244 or 416-479-7000. Some conditions may apply, ie: for grand prizes, trips or other large item giveaways you the winner may need to be present in order to pick it up.
When Can I Win Again?
We like to keep things fair for everyone so unfortunately you can win once every sixty (60) days, That means concert tickets, gift cards, cash prizes or trips.
How Much Time Do I Have to Pick Up My Prize?
We’ll hold on to your prize for 60 days after the day you win or the date we call you to let you that the prize is in. If you can’t make it in within the 2 month time frame, please notify promotions and arrangements will be made to hold the prize for a wee bit longer. You will be notified about grand prize deadlines by our promo team. If it’s concert tickets, no worries, we’ll hold on to them until the date of the show. Just get down here…you won something great so pick it up why don’t cha!
102.1 the Edge is not responsible for missed shows or events.
If your prize is not available on the day that you won, our Promotions Department will notify you once it can be claimed. If you do not hear from us within ONE WEEK of the show/event you won tickets to, it is your responsibility to follow-up to ensure you receive your prize.
102.1 The Edge is not responsible for prizes that get lost or go missing.
Can You Mail My Prize To Me?
Unfortunately we cannot mail your prize out to you; we don’t want to be responsible for any prizing which may get lost in the mail. It’s a rare occurrence but we’ve got to watch our backs and most importantly we want to make sure you get your stuff!
Prizes cannot be exchanged, so don’t ask.
Prizes are as awarded and are non-transferable.
For full contest and prizing rules click here
Any questions, feel free to call us 416-479-7244 or 416-479-7000.